What wallet app should I use with the ATM ?
The followings work based on Dec 2020 testing. For buying you can use any wallet app. For selling please use Coinomi or Jaxx Liberty. DO NOT USE Blockchain wallet app as it cannot scan the BTC amount in the qr code.
I try to sell Bitcoin at the ATM using Blockchain wallet but the QR code would not scan
Since Blockchain wallet app got upgraded it cannot scan QR code to read the Bitcoin address and the BTC amount.
Please use other wallet apps. If you must use Blockchain wallet app then try copy and paste the Bitcoin address and the BTC amount from another QR code reader app.
I just bought Bitcoin but it is not in my wallet.
Some wallets display transactions with > 5 confirmations. Enter your wallet address into blockchain.com
for instant check.
I send Bitcoin to a friend. Can you tell me if he/she has received the money ?
For compliance reason you must send Bitcoin to your own wallet. We will not support third party payments. Please beware of romance scam. You can read more from this link
What is the Bitcoin price (fees) on ATM?
### UPDATE ### 26th June 2022 (Under normal volatility)
* Buy/Sell fees is ~7% from HK average exchange price + 6 HKD Fixed fees for the Bitcoin network transaction fees (fixed fees increase / decrease as per network recommended fees)*
*We take an average price of weighted HK exchanges, if it deviates a lot with international exchanges then another exchange ask price will be use, we reserve the right to change price and markup without notice.
Why does the ATM price have markup ?
Bitcoin price can rise or fall 30% in a single day. The markup premium helps with the loss from the price movement since our price do not change regardless of your transaction size. Handling cash is expensive for Bitcoin business. We do not charge deposit, withdrawal nor transaction fees. ATMs are located at convenience district centers 24/7. The rental costs are high in Hong Kong. We believe our ATMs provide value to our customers in the form of convenience, trustworthiness, service support and reliability.
I inserted $1000 HKD Bill into the machine but wallet shows less.
Is there any differences between the different available Bitcoin Wallet apps ?
They all have the core functions i.e. to store, receive, send Bitcoin. Some have more security features. The safest are recommended one is Blockchain
I have a transaction that is taking very long time to get 1 confirmation, is this normal ?
Sometimes the Bitcoin network gets very busy. It can take up to 24 hours to receive confirmations
If there is a problem with your transactions you must report it within 2 days. After this time we will automatically liquidate your position. This is due to high price volatility of crypto currency. Refunds will only be the original amount and currency you put into the machine or amount adjusted after price movement.